Sometimes the licence won't work if you generate one for domain.dom but then access the site on www.domain.dom (and vice-versa) as strictly speaking www is a sub-domain.What can help is to generate a licence for the IP address of the web site rather than the domain name. That usually works and will allow you to access the site on both the domain name and the www version of it. If you do this, then you just need to make sure that if you move your site to a different server then you also need to generate a new licence for the new servers IP address. :-)If you still have no success, then please raise a support ticket with your FTP login details for your site and we'll take a look.
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